If your product was not purchased directly from our website at diyi.life, we kindly suggest attempting to initiate a return or refund with the respective retailer.

Orders in the contiguous U.S.

• Free no hassle 30 day returns
• Free economy shipping on $39+ orders
• Shipping rates are calculated at checkout for orders below $39

Orders outside the contiguous U.S.

• Refunds may be available for damaged or defective product
• Shipping rates are calculated at checkout
• Our shipping time is 1-2 days，The shipping cycle is 7-14 days
• We will use Yun Express for transportation and door-to-door delivery

We are not responsible for any duties, taxes (including VAT) and brokerage fees for products that are not shipped from a local warehouse (the address of the recipient and the shipping warehouse are not in the same region or in the same country) and there is no declaration of any customs fees If required) these costs are borne by the recipient. You, the buyer, may be required to pay customs duties on orders shipped to these previously listed remote locations.

Check your order and shipment :You can easily view your order through the online tracking page (https/www.17track.net/en), enter your tracking number, and click "Tracking" on the page to track your shipment with detailed information. If you have any questions about the details, you can send electronic parts to us:DiYiWaterCupShop@Outlook.com

freight: We offer two shipping rates for the countries listed on the previous table one is free shipping, The other is paid shipping. Please carefully select the shipping method you need on the checkout page

Package weight

Freight (according to standard freight)

Shipping (via fast Transport method)

The fee is deducted from your refund. Please note that you will be required to sign for your package upon delivery, if you are not home at the time of delivery and your package has not been received, we will send you an email to let you know. You can contact the delivery company to arrange another delivery. If you do not contact the delivery company within 5 days of the attempted delivery. They may return the goods.

To begin the return process, please call 0579-81536591